![]() Unsubscribe button: Customers have the option to opt out from receiving messages from your business by blocking your sender.The Viber verified icon: Blue checkmark for iOS devices and green checkmark for all other devices.Business name, logo, URL of your business website, and description.The customer can see the following information: When you send a message to a customer, the message is displayed in a dedicated Viber chat on the customer's device. In two-way communication, you can receive messages sent by customers.Īll service messages, including transactional and promotional messages, follow high security and privacy standards, are encrypted, and can be viewed only on the end user's device. You can communicate with customers using one-way or two-way channels. Refer to the documentation for the solution to identify if the solution supports the message type. ![]() Offering easy-to-integrate SMS, Voice, and Chat App APIs, next-generation business messaging, and end-to-end phone number management, Mitto's platform ensures the world's largest brands and MNOs are ready for what's next.The availability of a message type depends on the solution. Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement. ![]() For more information, please visit mitto.ch. Viber Business will be available through direct API integration as well as via Mitto's Campaign Manager and Conversations solutions. Mitto enables brands to communicate with customers across SMS (including Verified SMS by Google), WhatsApp, RCS, and voice as well as Google Business Messages and its recently launched Conversations tool that helps brands manage two-way communications across all channels within a single pre-built, no-code platform. Viber Business adds another core engagement channel to Mitto's expanding platform. With rich message content, extended character limits, deeper delivery insights and other functions not available with standard SMS, Viber Business offers enterprises not only extended reach but a complementary tool to build into an advanced omnichannel customer engagement strategy. Use cases span the customer journey and include marketing, transactional and support. Mitto customers can leverage Viber Business features (including text, images, files and CTA buttons) within both the Business Messages and Chatbot options available through API integration or via pre-built, easy-to-use Mitto dashboards. By adding this additional channel, Mitto continues to offer the deepest and most complete omnichannel communications platform that helps brands meet their customers exactly where they are in today's digital world." "With the addition of Viber Business, Mitto is enabling these brands to expand their global reach and empowering them to have meaningful interactions with their customers. "As borders continue to blur, nearly every business is now a global business and thus must continue to engage with their increasingly global customers on a range of channels and in ways that continue to drive value and loyalty," said Andrea Giacomini, CEO of Mitto. With more than 1 billion users across 193 countries - largely in the CIS, CEE, Southeast Asia, Middle East and MENA regions - and more than 7 million user interactions every minute, Viber offers brands an effective tool in their omnichannel customer engagement mix, enabling them to attract, interact, transact and stay in contact via the tremendous power of messaging in a digital-first world. With the addition of Viber Business, Mitto provides enterprises with yet another channel to increase their regional and global reach, drive meaningful conversations and connect with customers no matter where they are located.Īccording to Viber, 90% of consumers want to message with businesses, over half are more likely to buy from a company they can contact via a messaging app and 96% of messages are read within three minutes on mobile devices. ZURICH, /PRNewswire/ - Mitto, a leading provider of global omnichannel communications solutions, today announced the Mitto platform has added Viber Business, a group messaging app utilized by more than 1 billion users worldwide.
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